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Customer Service

Returns & Exchanges

Return Policy

As our guarantee states "Every item we sell will give you complete satisfaction or you may return it for a full refund" You may return merchandise to any of our Canadian stores, or send your return to us via FedEx.

Return to a Store

We'll gladly issue a refund in the original form of payment if you are not completely satisfied with your purchase.

Return via FedEx

Contact our customer support team at 1-888-495-5170 or customercare@csc.eddiebauer.ca to request a return label. You will receive a FedEx Label from FedEx.com. Please allow up to 21 days for your return to be processed.

Items exchanged without a receipt will be based on current value of the item.

Refunds

We will issue refunds using the same method as the original payment. Returns without a receipt or items purchased with e-gift cards, gift receipts and reward certificates, will be refunded as merchandise credit. Please note all sales from our warehouse stores are final.

With Receipt

Full refund in the original payment method (excluding shipping charges).

No Receipt

Exchange or merchandise credit based on current value of item. A merchandise credit can be applied to any Eddie Bauer purchase in our stores, on the website, or over the phone.

Gift Receipt

Exchange or merchandise credit based on the value of item as listed on the receipt.

Exchanges

Unfortunately, we are unable to process exchange requests from returns received by mail. Please visit our website to place a new order.

PayPal Returns & Exchanges

Items purchased using PayPal may be returned by mail to receive credit to a PayPal account. PayPal purchases may also be returned to a store and the refund will be applied to the customer's credit card.

Unfortunately, we are unable to process exchange requests from PayPal returns by mail. Please visit our website to place a new order.

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Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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