Cookies are not enabled in your browser.

You must have Cookies enabled for the best experience on our site and to make a purchase.

Learn how to enable Cookies in your browser or call 1-888-495-5170 for assistance.

Welcome To

Customer Service
About Us: Live Your Adventure

With our new site, outfitting your next adventure is more convenient than ever, and you’ll enjoy the following benefits:

  • Lower flat-rate shipping costs
  • No duty
  • Prices shown in Canadian dollars
  • Pay with PayPal and PayPal express
Sales Tax information
Eddie Bauer will collect applicable sales tax for your province (GST, PST or HST).We are sorry, but does not have the ability to process the following tax exemptions online: Status Indian, Farmer’s, Fishermen, Resale, Government, Adult Clothing for age specific exemptions.

You can, however, apply to the tax authorities for a refund for your eligible exemption. Save your receipts to file your refund application for tax paid. To access refund applications and receive further information on your province’s policies, please visit:

Canada Revenue Agency:



British Columbia:

Saskatchewan: Please send a letter requesting the refund, including all necessary documentation. Mail requests to:

Ministry of Finance Revenue Division – PST Refunds
P.O. Box 200
Regina, SK S4P 4A6
Or Fax to: (306) 798-3045

Contact Us. Our customer service specialists are standing by to assist you.
Chat Status
By Phone
9 a.m. – 5 p.m. EST
(Monday through Friday)
By Email
Send us an email with your questions.
By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
Safe & Secure Shopping
Shop with confidence. Your order is safe and secure.
Privacy | Security