Customer Service


Our products are built to last. If your Eddie Bauer product fails to perform as designed, bring it back and we will replace it.


We want you to be a happy camper. If you're not, we'll make things right. You may return any product within one year of purchase. You will be issued a full refund in the original form of payment with proof of purchase.

Already tossed the receipt? No worries, if you're an Adventure Rewards member we've stored your receipts for you. If you have no proof of purchase, you'll still get a merchandise credit for half of the original price*.

*Merchandise credits are nontransferable and require a valid photo ID for issuance and redemption.

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8am to 2am EST daily
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Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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