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Customer Service

Returns & Exchanges

RETURN POLICY

We want you to be a happy camper. If you're not, we'll make things right. You may return any product within one year of purchase. You will be issued a full refund in the original form of payment with proof of purchase.

Already tossed the receipt? No worries, if you're an Adventure Rewards member we've stored your receipts for you. If you have no proof of purchase, you'll still get a merchandise credit for half of the original price*.

*Merchandise credits are nontransferable and require a valid photo ID for issuance and redemption.

Return to a Store

Gear not working the way you had hoped? Head into an Eddie Bauer store and return it for a full refund within one year with proof of purchase. You will be refunded in the original form of payment, excluding shipping charges.

Gifts returned with gift receipt will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt will receive a merchandise credit in the amount of current selling price of item.

With Receipt

Get a full refund in the original form of payment (excluding shipping charges).

Without Receipt

If you used your Adventure Rewards number on your purchase, we can look up receipts stored in our system. If you have no proof of purchase, you can get an exchange or a merchandise credit for half the original item price, usable at any Eddie Bauer Store, on the website, or over the phone.

Gift Receipt

Get the exchange or merchandise credit equal to the value of the item listed on the receipt.

Canadian Stores

Make any catalog or website returns or exchanges at any of our Canadian Stores

Return via FedEx

Contact our customer support team at 1-888-495-5170, contact us online, or email us directly at eddiebauer@csc.eddiebauer.com to request a return label. You will receive a FedEx Label from FedEx.com. Please allow up to 21 days for your return to be processed.

Items exchanged without a receipt will be based on current value of the item.

REFUNDS

We will issue refunds using the same method as the original payment. Returns without a receipt or items purchased with e-gift cards, gift receipts and reward certificates, will be refunded as merchandise credit. Please note all sales from our warehouse stores are final.

EXCHANGES

Unfortunately, we are unable to process exchange requests from returns received by mail. Please visit our website to place a new order.

PAYPAL RETURNS & EXCHANGES

Items purchased using PayPal may be returned by mail to receive credit to original PayPal account. PayPal purchases may also be returned to a store and the refund will be applied to the customer's credit card. Unfortunately, we are unable to process exchange requests from PayPal returns by mail. Please visit our website or call us at 1-888-495-5170 and we'll be happy to help you place a new order.

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Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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