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Customer Service


We offer great flat rate shipping to every province in Canada. Flat rate shipping means that no matter how much you buy, your shipping charge remains the same.

During checkout you will see your entire cost in CAD as well as the estimated arrival date.

Items That Ship From Our Stores: In order to give customers access to more inventory, we sometimes ship items directly from our retail stores. Because of this, some of your items may be shipped separately; however, you will only be charged one shipping fee.


Shipping Method Rate
FedEx® International Ground $10
FedEx Priority $35

Delivery Time Frames

Orders placed after Noon Eastern Time: add 1 business day.

Orders with in-stock items that require custom hemming: add 2 business days.

FedEx International Ground

Province Delivery Time
Alberta 6 Business Days
British Columbia 7 Business Days
Manitoba 6 Business Days
New Brunswick 5 Business Days
Newfoundland and Labrador 8 Business Days
Northwest Territories 8 Business Days
Nova Scotia 5 Business Days
Nunavut 8 Business Days
Ontario 4 Business Days
Prince Edward Island 6 Business Days
Quebec 5 Business Days
Saskatchewan 6 Business Days
Yukon 8 Business Days
FedEx Priority
Province Delivery Time
All Provinces 3 Business Days
Contact Us. Our customer service specialists are standing by to assist you.
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By Mail
Eddie Bauer Customer Service
P.O. Box 7001
Groveport, OH 43125
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