JavaScript is not enabled in your browser.

You must have JavaScript enabled for the best experience on our site and to make a purchase.

Learn how to enable JavaScript in your browser or call 1-888-495-5170 for assistance.

Technical Information

We have listed some of the most common technical questions online shoppers ask. If you have additional questions or would like some personal assistance, please email us at CustomerService@service.eddiebauer.com or call us at 1-888-495-5170.

Browser Requirements
JavaScript and Security Settings
Cookies

Browser Requirements

Our web site is designed for use with the latest versions of Internet Explorer (at least version 7 for Windows), Firefox (at least version 16 for Windows or Mac), Safari (at least version 4 for Mac or Windows) and Chrome (at least version 22 for Windows or Mac). If you currently use older versions of these browsers or choose to use another browser, you may experience technical difficulties with some pages of our web site. You must also have both JavaScript and cookies enabled in your browser's preferences.

Updating your browser is free of charge. Download the latest versions of Internet Explorer, Firefox or Safari.

^Return to top

JavaScript and Security Settings

For the best interactive experience, our site makes extensive use of JavaScript. Your browser's preferences must have JavaScript enabled for our site to work properly and to make a purchase. If you use Internet Explorer and you have changed the security settings up to the highest levels, this will also disable JavaScript and cause the site not to function as it should.

How to enable JavaScript

Internet Explorer

To enable JavaScript, adjust your browser's security settings for eddiebauer.com:

Select "Internet Options" from the "Tools" Menu
Click the "Security" Tab
Select the "Trusted Sites" zone
Click the "Sites" button
Under "Add this website to the zone:" type "www.eddiebauer.com" and then click "Add"
Click "Close"
Set the Security Level Slider to "Medium" or lower for your Trusted Sites
Refresh the page

Firefox

Select "Options" from the "Tools" menu
Click the "Content" Tab
Select the "Enable JavaScript" checkbox (make sure the box is checked)
Click "OK"
Refresh the page

Safari

Select "Preferences" from the "Safari" menu on Mac or the "Edit" menu on Windows
Click the "Security" Tab.
Select the "Enable JavaScript" checkbox (make sure the box is checked)
Click "OK"
Refresh the page

Chrome

Select "Options" ("Preferences" on Mac) from the "Chrome" menu
Click the "Under the Hood" Tab.
Click "Content Settings" in the Privacy section
Click "Allow all sites to run JavaScript (recommended)" in the JavaScript section
Refresh the page

^Return to top

Cookies

Cookies are bits of information that are sent from our web site and stored on your computer. Eddie Bauer uses cookies to help us keep track of the items in your order as you shop our site and place them into your shopping bag or wish list, so they must be in enabled to order from our site.

How to enable cookies on your browser:

Internet Explorer

To enable cookies, change your privacy settings to "Medium"

Select "Internet Options" from the "Tools" Menu
Click the "Privacy" Tab
Set the Privacy Slider to "Medium"
Click "OK"

Firefox

Select "Options" from the "Tools" menu
Click the "Privacy" Tab
Select "Accept cookies from sites"
Click "OK"

Safari

Select "Preferences" from the "Safari" menu on Mac or the "Edit" menu on Windows
Click the "Security" Tab.
Under the "Accept cookies" option, select either "Always" or "Only from sites you navigate to"
Click "OK"